InfoDesk - Terms of Service

1. About these terms

These terms apply to all services and products provided by INFODESK AS (Norwegian org. no. 922 255 970 VAT), Langes gate 8, 3210 Sandefjord, Norway ("InfoDesk", "we"). They cover the customer portal at infodesk.no, sign-in, domain registration, hosting and e-mail, service agreements and consulting work, and apps we publish on Google Play and the Apple App Store.

Where a written agreement, order confirmation or a service's or app's own terms say something different, those take precedence over these terms. Some services are also subject to the terms of registries and suppliers we use, such as Norid, Stripe, Google, Microsoft and Apple. We refer to them where relevant.

If you are a consumer, you have rights under mandatory law, including the Norwegian Consumer Purchases Act, the Cancellation Act and the Contracts Act. Nothing in these terms limits those rights.

By creating an account, signing in, placing an order or using our services, you accept these terms. If you order on behalf of an organisation, you confirm that you are authorised to bind it.

2. Account and sign-in

You can sign in to the customer portal with an e-mail address and password, or with a Google or Microsoft account.

Sign-in with Google or Microsoft

The first time you sign in with Google or Microsoft, and we have no account with your e-mail address, we create an account for you automatically. If an account with the same e-mail address already exists, you are signed in to it.
From Google or Microsoft we receive only what we need to identify you: your name, e-mail address, whether the address is verified, and a unique account ID at the provider.
We never receive your password. We do not request access to your e-mail, files, calendar, contacts or any other data in your Google or Microsoft account.
You can remove InfoDesk's access at any time in your Google account or Microsoft account settings. You can still sign in with e-mail and password after choosing a password via "Forgot password".
How we handle the information from sign-in is described in the Privacy Policy.

Your responsibility for the account

You must provide correct and up-to-date information, especially your name, e-mail address, billing address and domain contacts.
You are responsible for protecting your password and the Google or Microsoft account you sign in with, and for everything done from your account.
If you suspect misuse, notify us immediately. We may temporarily lock an account if we suspect misuse or a security risk.

3. Orders, prices and payment

Prices in the portal include VAT unless stated otherwise. The agreement is made when you have completed the order and, where required, paid.
We take payment by card through Stripe or by invoice. Invoices are sent by e-mail and are available under Billing in the portal. Payment is due within 14 days unless the invoice says otherwise. We do not store your card number. Stripe handles it.
Subscriptions, such as hosting, are charged automatically to your card at the start of each period until cancelled. You receive an invoice for every charge.
If payment is late, we may charge late-payment interest under the Norwegian Late Payment Interest Act and a reminder fee, and pass the claim to debt collection under the Debt Collection Act. See also section 13 on suspension for non-payment.
Price groups. Partners, resellers and others with their own agreement may have their own prices. These apply as long as the customer remains in the price group.
Discount codes apply only to the services, period and number of uses stated for the code. A code cannot be exchanged for cash. We may end a code for new orders. A discount counts as used when the payment is completed.
We give at least 30 days' notice of price changes for ongoing subscriptions, renewals and service agreements. You can cancel before the change takes effect. If a registry or supplier changes its prices or fees, we may change our price at shorter notice.

4. Right of withdrawal for consumers

Consumers have a 14-day right of withdrawal for online purchases under the Norwegian Cancellation Act. The right does not apply to businesses.

Domain registration is carried out immediately after the order and payment. When you order, you ask us to start at once and confirm that the right of withdrawal is lost once the registration is completed at the registry.
Hosting and service agreements are delivered immediately when you ask for it. If you withdraw within the withdrawal period, you pay a proportionate amount for what has been delivered until then.
To withdraw, send a clear message to [email protected] or open a support ticket in the portal before the deadline.

5. Domain registration

Roles and rules

InfoDesk is an accredited Norid registrar for .no domains. We register other extensions through our registrar partner CentralNic. We register and manage the domain on your behalf.
The person or organisation listed as holder at the registry owns the right to the domain name. For .no, that is the organisation or person you enter as holder.
For .no, Norid's domain name policy applies, and the holder must accept Norid's applicant declaration when registering. Organisations are identified by their organisation number. Private individuals are identified by a personal identifier (PID) from Norid. Disputes about .no domains can be brought before the Norwegian Domain Name Dispute Resolution Board.
For other extensions, the rules of the relevant registry and ICANN apply, including ICANN's registrant benefits and responsibilities and the Uniform Domain-Name Dispute-Resolution Policy (UDRP).
You are responsible for ensuring that the domain name and its use do not infringe anyone's rights or break the law. Registries may publish holder information in their lookup services (whois) under their own rules.

Registration, renewal and cancellation

A domain is not yours until the registry has confirmed the registration. If the registration is rejected because the domain is taken or the registry refuses it, you get your money back.
Domains are registered for one year at a time and renew automatically. We send an invoice for the renewal about 30 days before the expiry date.
If a renewal is not paid, we may cancel the domain at the registry. The domain may then be deleted and become available to others.
You can cancel a domain under My domains in the portal. Cancellation takes effect on the date you choose. We do not refund a paid period.
You can transfer the domain to another registrar with the transfer code (AuthInfo) found in the portal. Changes of holder follow the registry's process.
Name servers and DNS at InfoDesk (ns1.infohost.no and ns2.infohost.no) are included. If you use other name servers, you are responsible for the DNS setup.

6. Hosting and e-mail

Web hosting and e-mail hosting are delivered on our servers with the Plesk control panel. The resources for each plan, such as storage, number of websites and mailboxes, are listed in the plan description.
The subscription runs month by month or year by year and renews automatically. You can cancel at any time in the portal. It then runs until the end of the paid period. We do not refund a period that has started.
If a charge fails, we notify you. If the amount is still unpaid 14 days later, we may suspend the service until payment is received.
After a subscription has ended, we may delete website files, databases and e-mail from 30 days after it ended. Export your data before you cancel.
We take regular server backups so we can recover from failures on our side. This is not a guarantee that data can be restored. You are responsible for keeping your own copies of content and databases.
If the domain uses our name servers, we set up DNS for the hosting automatically. Otherwise you must add the records we provide yourself.
Microsoft 365 and Google Workspace are ordered through support and delivered under Microsoft's or Google's terms.

Acceptable use

You may not use our services for:

illegal content or activity, or content that infringes the rights of others, such as copyright or privacy
spam, phishing, malware, fraud or attacks on other systems
services that knowingly conceal illegal activity, or that load the servers so heavily that other customers are affected, such as cryptocurrency mining

In case of serious misuse, security threats or orders from the authorities, we may suspend all or part of the service without notice. Otherwise we notify you first and give you reasonable time to fix the problem.

7. Service agreements and consulting

Service agreements cover, for example, operations, monitoring, updates, maintenance of websites and systems, and support. Scope, price, response times and contacts are set out in the individual agreement or order confirmation.
Service agreements are invoiced monthly in advance unless otherwise agreed.
We perform work outside the agreement only after agreeing it with you. It is invoiced by time spent at our current hourly rate.
You must give us the access and information we need to deliver. We use access to your systems only to carry out the assignment, and we keep what we learn confidential.
If we process personal data on your behalf, our data processing agreement also applies.
Unless otherwise agreed, service agreements can be terminated with one month's notice from the end of the month in which the notice is received.
Uptime or response times are guaranteed only where a written service agreement says so explicitly.

8. Apps on Google Play and the App Store

This section applies to apps that InfoDesk AS publishes on Google Play and the Apple App Store. If an app has its own terms, those take precedence over this section.

Licence. You receive a limited, non-exclusive, non-transferable right to use the app on devices you own or control, for personal use or internal use in your organisation, in line with the rules of the store you downloaded it from.
In-app purchases and subscriptions are paid for and managed through Google Play or the App Store. Refund requests are handled by Google or Apple under their terms. You cancel subscriptions in your store account settings.
You may not copy, modify, resell or decompile the app except where the law allows it. You may not bypass security mechanisms or use the app for unlawful purposes.
We may update, change or discontinue apps and features. Some features require internet access or an account with us.
How an app processes personal data is described in the app's privacy information and in the Privacy Policy.
Apps from Google Play are also subject to the Google Play terms. Google is not a party to the agreement between you and us.

Additional terms for apps from the Apple App Store

This agreement is between you and InfoDesk AS only, not with Apple. InfoDesk AS, not Apple, is solely responsible for the app and its content.
The licence is limited to use on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. The app may also be used by other accounts associated with you via Family Sharing or volume purchasing.
InfoDesk AS is solely responsible for maintenance and support of the app. Apple has no obligation to provide any maintenance or support.
If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app. To the maximum extent permitted by law, Apple has no other warranty obligation for the app. Any other claims arising from a failure to conform to a warranty are InfoDesk's responsibility.
InfoDesk AS, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your use of it. This includes product liability claims, claims that the app fails to meet any legal or regulatory requirement, and claims under consumer protection, privacy or similar legislation.
If a third party claims that the app or your use of it infringes that third party's intellectual property rights, InfoDesk AS, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
You must comply with applicable third-party terms when using the app, such as your mobile or internet provider's terms.
Apple and Apple's subsidiaries are third-party beneficiaries of this section. Once you accept these terms, Apple will have the right to enforce them against you as a third-party beneficiary.

Questions, complaints and claims about the apps should be directed to InfoDesk AS, Langes gate 8, 3210 Sandefjord, Norway, [email protected].

9. Personal data

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act. What we process, why, and your rights are described in the Privacy Policy. When we process personal data on behalf of a business customer, for example in hosting or service agreements, we act as a data processor and the data processing agreement applies.

10. Intellectual property

Content you store with us, such as websites, files, e-mail and databases, belongs to you. You grant us the right to store, copy and process it to the extent needed to deliver the service. Our software, portal and apps belong to InfoDesk or our licensors.

11. Availability

We work for stable and secure operations. We schedule planned maintenance outside working hours where possible and give notice when practical. Failures at suppliers, registries, networks or power, or security incidents, may affect availability. Uptime is guaranteed only where a written service agreement says so.

12. Liability

If we fail to deliver as agreed, we fix the fault within a reasonable time. You may be entitled to a price reduction for the period the service did not work.
Towards businesses, our total liability is limited to direct loss and to the amount the customer has paid for the service concerned in the last 12 months. We are not liable for indirect loss, such as loss of profit, loss of data, business interruption or third-party claims.
These limitations do not apply in case of intent or gross negligence. For consumers, the liability rules of mandatory law apply.
We are not liable for circumstances beyond our control that we could not reasonably foresee or avoid, such as natural events, large-scale cyber attacks, strikes, orders from authorities, or failures at registries and suppliers we depend on.

13. Suspension and termination by us

We may suspend or terminate a service if you materially breach these terms, for example through significantly late payment or breach of the acceptable use rules. We notify you first and give you a reasonable deadline to fix the problem, unless the situation requires immediate action. Once payment is received or the problem is fixed, we restore the service.

14. Changes to these terms

We may change these terms. We give at least 30 days' notice by e-mail of material changes to your disadvantage before they take effect. You can then cancel affected services before the change applies. The current version is always available on this page.

15. Governing law and disputes

These terms are governed by Norwegian law. We always try to resolve disagreements through dialogue first. Consumers can complain to the Norwegian Consumer Council and have the case heard by the Consumer Complaints Board. Disputes with businesses are resolved by Vestfold District Court as the agreed venue. Consumers may always use their own venue.

16. Contact

INFODESK AS · org. no. 922 255 970 VAT
Business address: Langes gate 8, 3210 Sandefjord, Norway
Postal address: Leikvollgata 69, 3208 Sandefjord, Norway
E-mail: [email protected] · Support ticket: sign in at infodesk.no and choose Support